Marcel van Oosterhout defended his dissertation on Business Agility and IT in Service Organizations. His main claim is that in many service organizations business agility performance is hampered by information technology.
His empirical research shows the importance of (i) aligning sensing, responding and learning capabilities among each other and (ii) aligning IT capabilities with business capabilities.
His research results will have a profound impact on the next generation Enterprise Resource Planning (ERP) systems.
Hello Agile; Bye Bye Old IT.
You can download and read his PhD thesis here.
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